Refund & Returns Policy — YEKMO Computers

Last Updated: [Insert Date]

At YEKMO Computers, we want you to be fully satisfied with your purchase. This Refund & Returns Policy explains how returns, exchanges, and refunds are handled for our products and services.

1. Eligibility for Returns

You may request a return within 30 days of receiving your product if:

• The item is unused and in its original packaging

• All accessories, manuals, and components are included

• Proof of purchase (receipt or order number) is provided

Items that cannot be returned include:

• Downloaded or activated software

• Customized or built-to-order PCs

• Clearance/final-sale items

• Products damaged due to misuse, accidents, or modifications

2. Defective or Damaged Products

If you receive a product that is defective, damaged, or missing parts:

1. Contact us within 7 days of delivery.

2. Provide photos/videos showing the issue.

3. We will offer one of the following options:

   • Replacement of the item

   • Repair under warranty (if applicable)

   • Full refund

Shipping costs for defective items will be covered by YEKMO Computers.

3. Return Process

To initiate a return:

1. Contact us at: [Insert company support email]

2. Wait for a Return Authorization (RA) Number

3. Ship the product back to us using the instructions we provide

Important: Items returned without an RA Number may be rejected.

Customers are responsible for return shipping costs unless the item is defective.

4. Refunds

After the returned item is received and inspected:

• Approved refunds will be issued to the original payment method

• Refunds may take 5–10 business days to appear depending on your bank or card issuer

Deductions may apply if:

• Items are missing components

• Packaging is damaged

• There is visible use or wear

5. Exchanges

If you’d like to exchange an item:

• Contact us within 30 days

• Exchanges are subject to product availability

• For non-defective products, you may be responsible for shipping fees

6. Warranty Claims

Some products include a manufacturer or YEKMO Computers warranty.
Warranty service may include:

• Repair

• Replacement

• Technical support

Warranty terms differ by product; please refer to the warranty card or product page.

7. Non-Returnable Services

The following are not eligible for refunds:

• Diagnostic services

• Installation or setup services

• Labor fees for repairs

• Software installation services

8. Order Cancellations

Orders can be canceled before they have shipped.
Once shipped, the return process outlined above applies.

9. Contact Us

If you need help with a return, exchange, or refund, contact:

YEKMO Computers
Email: [Insert email]
Phone: [Insert phone]
Address: [Insert address]